The Highlands Vacation Rentals Gatlinburg, Tennessee

FAQs and Policies Page

Highland Condos FAQs & Rental Policies

Frequently Asked Questions & Policies

Below are some frequently asked questions about our Vacation Condo Rentals at The Highlands in Gatlinburg, Tennessee. 

Great Smoky Mountain Gatlinburg Luxury Condo Vacation Rentals

Other Important Policy Information

A prepayment of 1st night plus taxes and your Vacation Guarantee policy is required when your reservation is made. The remainder of your balance is due, for homes, 30 days prior to arrival.

We accept Visa, MasterCard, American Express, and Discover credit cards.

Guests are NOT permitted to bring pets into any of our vacation rental condos.

SERVICE DOGS: Highland rentals will comply with state and federal laws concerning licensed service animals only.

We will not allow emotional support animals of any kind.

If pets are found in units that are not licensed service animals, there will be a minimum $1,000.00 non-refundable fee charged to the card on file.


We are proud to offer the following guest amenities: Seasonal outdoor pool, hot tub, fitness center, meeting room, vending store, elevator, lounge, grills, and viewing decks. 

855 Campbell Lead Road Gatlinburg, Tennessee, 37738

Yes, we do have an on-site Guest Services office for guests and owners using our rental program. Our office has scheduled hours of operation daily.

With our Free Ticket Program, you will receive 1 FREE Admission to EACH area attraction on our Free Ticket Program, for each day of your stay. These tickets do not accumulate, they expire each day and begin again the next day.  Our Ticket Program has a retail value of over $1000.00 per day. 

Contact Us

CANCELATION POLICY: If you cancel your vacation rental reservation before 30 days of your arrival, you will forfeit a $100 cancelation fee and the cost of the vacation guarantee. The remainder of your deposit will be refunded to the card used to make payment. This can take up to 10 business days to show on your side but will be done the same day of your cancellation from Highlands Condos. If you cancel 30 days or less of your arrival date, there will be no refunds, a credit voucher made possible by the purchase of our Vacation Guarantee will be issued and emailed to the guest on file.

Protect your travel investment. This policy allows you to cancel up until your day of arrival with no questions asked. Vacation Guarantee is NON-REFUNDABLE &  is charged at time of booking.  This policy is 6% of your rental amount. In the event, that you need to cancel inside the 30-day cancellation period and you have purchased the Vacation Guarantee policy at the time of booking, you will be given a credit voucher for the amount of money paid LESS the amount of the Vacation Guarantee Policy. We will not issue a refund inside the 30-day cancellation period, but The Vacation Guarantee Protection Policy allows you to reschedule your dates with a Credit Voucher that will be valid for 5 Years. In the event you choose new dates, you will have to purchase the Vacation Guarantee for your new dates.  There will never be a refund available with a Vacation Guarantee voucher on new or future stays that have been booked with your voucher. 

CHECK-IN is anytime after 4:00 p.m. - CHECK-OUT is by 10:00 a.m. on the day of departure. The renter agrees to scheduled arrival and departure times. We make every effort to ensure your property is ready by 4:00 p.m. but we cannot guarantee it on heavy turnaround days or days of inclement weather.


We are here to help you plan your best Smoky Mountain Vacation Getaway at our luxury Vacation Rentals in Gatlinburg, Tennessee: Highlands of the Smokies.


Copyright © 2024 Highlands of The Smokies